Live Chat: The Fastest Route
Live chat is available from the help icon on every page of nepal-laxmi365.com and inside the laxmi app. It is the quickest way to sort out a payment question, a stuck bet or a bonus that has not appeared.
Log in before you start the chat so the agent can see your account straight away and skip the identity questions.
Contact Form for Detailed Requests
For issues that need documents or a longer explanation, such as account verification, a disputed bet settlement or a formal complaint, use the contact form in the Help section. You will receive a ticket reference so you can follow up without repeating yourself.
What to Have Ready
For payment queries, have the method you used (eSewa, Khalti, IME Pay, ConnectIPS or bank transfer), the amount in NPR, the date and time, and any transaction ID from your wallet or bank. For betting queries, include the bet ID from your bet history.
Our team will never ask for your password, wallet PIN or OTP codes. If anyone claiming to be LAXMI365 asks for them, do not share them, and report the contact to us.
Help With Gambling Concerns
If you feel your play is getting out of control, tell our support team. They can set limits, apply a cool-off period or close your account at your request, with no questions about your reasons. You can also find self-help tools on our Responsible Gaming page.